Richard Basa – what are process digitization tools good for?

They can make it easier to serve business needs and increase customer satisfaction.

The pandemic forced different types of public and private companies, large and small, new and old organizations, to change their business habits and operations, wrote Richard Basa, CEO of Oriana International Zrt., In the editorial of Computerworld 17 .

As the owner of one of the leading manufacturers of process digitization platforms, I have experienced first-hand the pressure that rapid, sudden changes are putting on us. Think of the government administration tasks that have been done previously on paper and in person, and are now digitized and automated. In order to survive, merchants, regardless of business area, were forced to move their contact with customers online.

Banks have digitized a number of credit management processes that previously required a personal presence. Not only did this bring about a change in the customer experience, but it also fundamentally changed the daily lives of employees.

In sectors where teleworking was possible, there was a rapid shift to telecommuting, which posed a number of process optimization challenges for employers. In the absence of face-to-face meetings, large companies and smaller businesses had to find a solution in the same way, for example, to hire, enter and leave new employees, and to sign contracts quickly.

Some of the change started before the pandemic, but has accelerated in the last 18 months. While we can hope that our world will return to normal, new ways of keeping in touch will remain with us.

All these new ways of doing business are inextricably linked to processes and present new opportunities; resilience and agility to change is the key to success.

Appropriate processes must be developed for the transformation of an organization, in which business process automation plays a key role. New technologies such as robotic process automation (RPA), artificial intelligence (AI), and lowcode software development platforms allow all types of organizations to become more flexible by rethinking and managing their processes more efficiently and quickly.

Low code platforms have changed the application development paradigm by reducing the amount of traditional coding. They can speed up the speed of development up to ten times. They also transform workflows, collaboration between business and IT departments. With a low code platform, business analysts can use a graphical user interface to define the processes required for a new application, which can then be customized by the software developer. It also brings IT teams closer to business users and they can work together to achieve immediate success.

No-code applications allow a wider range of people to participate in the development process, creating a citizen development movement and bringing business users closer to process development solutions.

This new approach allows organizations to set up rapid Proof of Concepts (PoCs), quickly test and validate new business and product ideas, and later manage change.

At Oriana, we regularly meet customers who are surprised by the speed of process automation implementations. What used to take months can now be accomplished in as little as weeks. What we used to be able to produce only with coding is now possible without programming knowledge. We are there for software to generate applications. These new solutions allow organizations to be flexible and ultimately more successful in these uncertain times. I urge everyone to use such tools with courage and speed up the digitization of your company, because the future is no longer imaginable without it.